Here's what you can do. If your conference is currently going and no one can get into the room, your room is offline or a there is a message saying room is not found for everyone, please login to your web based back office here.

Once you're in, you should see a link that says Emergency Alert under your personal rooms.


Click that. A warning message will appear. Click OK. An emergency alert will be sent to our provider's office. They will reboot the servers. This takes a few minutes and you should be able to return to your room.